Customer focus fails in most organisations because managers at all levels do not provide the kind of leadership and support needed to sustain a customer-focused culture.
The best customer-focused organisations ensure that managers are equipped with the knowledge and skills needed to build and sustain strong customer focus.
This program provides participants with proven best practices for developing and improving customer focus and service quality throughout your organisation.
It provides a way of thinking, a mind-set that drives people to go beyond mere satisfaction. It also provides proven strategies and approaches for becoming a customer-focused leader. Participants acquire the knowledge,skills and tools necessary to make Customer Focus a competitive advantage in your organisation.
